FAQ
Anything you need to know
FREQUENTLY ASKED QUESTIONS
What is a Primary Care Provider?
- Every patient is assigned a primary care provider; either a physician (medical doctor or doctor of osteopathy) or an advanced practice clinician (a physician assistant or a nurse practitioner).
- This person is the main person leading your care, and is partnered with other providers, nurses, and medical assistants as part of a team. Visits may take place with your primary provider or other team members.
What kind of Services does MediLine Provide?
- Care for infants to the elderly
- Preventive care visits discussing how to keep you healthy by preventing falls, cancer, and chronic disease, education and giving vaccinations, and performing a head‐to‐toe examination
- Management of chronic diseases like diabetes, heart disease, asthma, pain, mental health disease and substance use
- Same‐day services for urgent health concerns
- Behavioral health services with therapist and psychiatry consultation services
- Care Navigator services where we can connect patients to social and community services
- Procedures for women’s health problems, contraception, skin problems, musculoskeletal problems, pain and more
- Medication‐assisted treatment for opioid dependence and addiction problems
What happens if im late for my appointment?
- If you arrive past your appointment time, you may be asked to reschedule your appointment.
- If you continuously arrive late to your appointments, we would like to know how we can help you arrive on‐ Repeatedly arriving late will result in a conversation with the clinic manager and possible discharge from the practice.
What happens if I cant make it to my scheduled appointment?
- Please call as soon as you know that you are unable to make it to your scheduled appointment time. If you notify us too close to your appointment time, we may not be able to fill the appointment. Repeatedly cancelling late will result in a conversation with the clinic manager and possible discharge from the practice.
- If you do not notify us that you cannot come to your appointment, it is considered a “no‐show”. Patients who “no‐show” take away the opportunity for someone else who needed that appointment to receive care. Repeatedly “no‐showing” will result in a conversation with the clinic manager and possible discharge from the practice.
How should I prepare for my visit? What should I bring?
Please prioritize your problems and questions; plan to pick your top 1‐2 concerns. Your care team will discuss the visit agenda with you. A follow‐up visit will be needed if you have more concerns than there is time to address that day.
Please bring your:
- Insurance card, co‐pay if needed, and identification to check‐in
- All of your current medications and supplements for verification
- Any relevant medical records to your appointment
- Any forms you need filled out